Shipping policy

Last updated: September 26, 2026

Processing time
Orders ship from our fulfillment partner in China. Processing usually takes a few business days before an order ships.

Delivery estimate
After an order ships, transit to Canada takes approximately 7–15 days. These are estimates and are not guaranteed. Some orders may arrive faster or slower depending on customs processing and courier conditions.

Shipping charges
Standard shipping across Canada is free. If any other shipping charge applies to your order, it will be shown at checkout before you pay.

Separate packages
If an order contains more than one item, items may arrive in separate packages, sometimes on different days.

Tracking
If tracking is provided, activation of the tracking number can be delayed by a day or more after your order ships — this is normal and does not mean your order hasn't shipped.

Customs and import charges
Orders may be fulfilled from outside Canada. Depending on the shipment and applicable customs rules, import duties, taxes, customs-clearance charges or carrier brokerage fees may be assessed at or after delivery. Unless expressly stated otherwise at checkout, these charges are not included in the order total and are the customer's responsibility. If you receive an unexpected customs or carrier charge, retain the receipt and contact us at support@kranyx.com with your order number. Nothing in this policy limits rights provided by applicable consumer-protection legislation.

Shipping address accuracy
Please make sure your shipping address is complete and correct at checkout. If you notice an error after placing your order, contact us at support@kranyx.com as soon as possible — we may be able to correct it before the order ships, but we cannot guarantee a correction once an order has been processed for shipping.

Damaged, missing, or significantly delayed orders
If your order arrives damaged, doesn't arrive within a reasonable time beyond the delivery estimate above, or appears to be lost, contact us at support@kranyx.com with your order number. We will look into it with our fulfillment partner and work with you on a resolution, which may include a replacement, refund, or continued tracking, depending on the situation. We do not consider risk of loss to automatically transfer to you once a package leaves our fulfillment partner's facility — if something goes wrong in transit, contact us and we'll work through it with you.